Privacy policy
Last Updated: June 2026
At Sinharaja Ceylon Herbal (Pvt) Ltd ("Sinharaja Ceylon", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, purchase products, or communicate with us.
Information We Collect
When you visit our website, place an order, contact us, or subscribe to our communications, we may collect: Personal Information
● Full name
● Email address
● Phone number
● Billing address
● Shipping address
● Order information
● Payment-related information (processed securely through authorized payment providers)
Technical Information
● IP address
● Browser type
● Device information
● Website usage data
● Cookies and analytics information
How We Use Your Information
We use your information to:
● Process and deliver orders
● Provide customer support
● Respond to inquiries
● Improve our website and services
● Send order updates and notifications
● Detect fraud and maintain website security
● Comply with legal and regulatory obligations
● Improve customer experience
Marketing Communications
With your consent, we may send promotional emails, newsletters, product updates, or special offers. You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.
Cookies
Our website uses cookies and similar technologies to:
● Improve website functionality
● Remember user preferences
● Analyze website performance
● Enhance user experience
You may disable cookies through your browser settings; however, certain website features may not function properly.
Shopify Services
Our online store is hosted on Shopify Inc.
Shopify provides the e-commerce platform that allows us to sell our products and services online. Your information may be stored through Shopify's secure data storage systems, databases, and applications protected by industry-standard security measures.
For more information, please review Shopify's Privacy Policy.
Payment Processing
Payments are processed securely through trusted third-party payment providers.
Sinharaja Ceylon does not store or have access to your complete payment card information.
Sharing Information
We do not sell, rent, or trade your personal information.
We may share information only with trusted service providers who assist us with:
● Payment processing
● Shipping and logistics
● Website operations
● Customer support services
● Legal or regulatory compliance
These providers are required to protect your information and use it only for the services they perform.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your data, no internet transmission or electronic storage system can be guaranteed as completely secure.
Data Retention
We retain personal information only as long as necessary to:
● Fulfill orders
● Provide customer support
● Meet legal, tax, accounting, and regulatory obligations
● Resolve disputes and enforce our policies
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
● Access to your personal data
● Correction of inaccurate information
● Deletion of personal information where legally applicable
● Withdrawal of marketing consent
To exercise any of these rights, please contact us using the details below.
Children's Privacy
Our website and products are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
We encourage users to review the privacy policies of any third-party sites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us: Sinharaja Ceylon Herbal (Pvt) Ltd
WhatsApp / Phone: +94 70 504 9604
Website: https://sinharajaceylon.com
We aim to respond to privacy-related inquiries within a reasonable timeframe.Shipping Policy