Terms of service
Last Updated: June 2026
Welcome to Sinharaja Ceylon Herbal (Pvt) Ltd ("Sinharaja Ceylon", "we", "our", or "us").
By accessing or using our website, products, and services, you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use our website.
1. Website Use
By using this website, you confirm that:
● You are at least 18 years of age or using the website under the supervision of a parent or legal guardian. ● You will provide accurate and complete information when placing orders.
● You will not use the website for any unlawful purpose.
● You will not attempt to interfere with the website's security, functionality, or operation.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion where misuse, fraud, or suspicious activity is detected.
2. Products and Services
Sinharaja Ceylon offers herbal wellness, personal care, and related products through this website.
We make every effort to accurately display product descriptions, images, ingredients, and information. However, actual product appearance, packaging, or labeling may vary from images displayed on the website.
We reserve the right to modify, discontinue, or update products without prior notice.
3. Health and Wellness Disclaimer
Our products are intended to support general wellness and personal care.
The information provided on this website is for informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.
Our products should not be considered medical advice or a substitute for consultation with qualified healthcare professionals.
Customers should consult a doctor or qualified healthcare provider before using any wellness product, particularly if pregnant, nursing, taking medication, or managing a medical condition.
Individual results may vary.
4. Orders and Acceptance
All orders are subject to acceptance and availability.
After placing an order, you will receive confirmation that your order has been received. This confirmation does not constitute acceptance of the order.
We reserve the right to:
● Refuse any order
● Limit quantities purchased
● Cancel orders suspected of fraud or unauthorized activity
● Cancel orders due to pricing, inventory, or technical errors
If payment has already been collected for a cancelled order, an appropriate refund will be issued.
5. Pricing and Payments
All prices displayed on the website are listed in the applicable currency shown at checkout. We reserve the right to change pricing without prior notice.
Payments are processed securely through authorized payment providers. We do not store complete payment card details.
6. Shipping and Delivery
Delivery times provided are estimates only.
While we strive to dispatch and deliver orders promptly, delays may occur due to:
● Courier operations
● Weather conditions
● Customs processing
● Public holidays
● Events beyond our reasonable control
Sinharaja Ceylon shall not be liable for delivery delays caused by third-party shipping providers.
7. Returns and Refunds
All returns and refunds are governed by our Refund & Returns Policy.
By placing an order, you acknowledge that you have reviewed and accepted our Refund & Returns Policy.
8. Intellectual Property
All content on this website, including but not limited to:
● Logos
● Product images
● Graphics
● Text
● Designs
● Branding
● Website content
is the property of Sinharaja Ceylon Herbal (Pvt) Ltd and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, or used without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Sinharaja Ceylon Herbal (Pvt) Ltd shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
● Use of the website
● Product usage
● Inability to access the website
● Website interruptions
● Technical errors
● Third-party services
Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.
10. User-Submitted Content
If you submit reviews, comments, testimonials, images, or other content through our website or social media channels, you grant Sinharaja Ceylon a non-exclusive right to use, display, reproduce, and publish such content for promotional and business purposes.
We reserve the right to remove content that is unlawful, misleading, offensive, or inappropriate.
11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, privacy practices, products, or services offered by third-party websites. Accessing third-party websites is done at your own risk.
12. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our website, you consent to the collection and use of information as described in our Privacy Policy.
13. Changes to These Terms
We reserve the right to modify these Terms of Service at any time.
Any updates will become effective immediately upon publication on this page.
Continued use of the website following changes constitutes acceptance of the updated Terms.
14. Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws of Sri Lanka.
Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of the courts of Sri Lanka.
15. Contact Information
For questions regarding these Terms of Service, please contact:
Sinharaja Ceylon Herbal (Pvt) Ltd
WhatsApp / Phone: +94 70 504 9604
Website: https://sinharajaceylon.com
We aim to respond to inquiries within 1–2 business days.