Shipping policy
Last Updated: June 2026
Thank you for shopping with Sinharaja Ceylon Herbal (Pvt) Ltd.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Order Processing
All orders are subject to product availability and payment verification.
Orders are typically processed within 1-3 business days after payment confirmation.
Orders placed during weekends, public holidays, or promotional periods may require additional processing time.
2. Domestic Shipping (Sri Lanka)
We deliver islandwide throughout Sri Lanka.
Estimated delivery times:
● Colombo & Suburbs: 1-3 business days
● Major Cities: 2-5 business days
● Other Areas: 3-7 business days
Delivery times are estimates and may vary depending on courier operations and external factors.
3. International Shipping
We offer international shipping to selected countries.
Estimated delivery times generally range between:
● 5-21 business days
Delivery times vary depending on destination country, customs clearance procedures, and courier services. Customers are responsible for ensuring that products purchased are permitted for import into their country.
4. Shipping Charges
Shipping charges are calculated during checkout based on:
● Destination
● Package weight
● Package dimensions
● Applicable courier rates
The final shipping cost will be displayed before payment is completed.
5. Order Tracking
Where tracking is available, customers will receive tracking information once an order has been dispatched. Tracking updates are provided by the shipping carrier and may occasionally be delayed.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Sinharaja Ceylon Herbal (Pvt) Ltd is not responsible for delays, failed deliveries, returned packages, or additional charges resulting from incorrect or incomplete address information provided by the customer.
7. Delayed Deliveries
While we make every effort to ensure timely delivery, delays may occur due to:
● Courier service disruptions
● Weather conditions
● Customs inspections
● Public holidays
● Natural disasters
● Events beyond our reasonable control
Delivery estimates are not guaranteed delivery dates.
8. Damaged Parcels
If your order arrives visibly damaged:
● Notify us within 48 hours of delivery.
● Provide clear photographs of:
○ The outer packaging
○ The shipping label
○ The damaged product
Claims submitted after 48 hours may not be eligible for review.
9. Lost Parcels
If your shipment appears lost in transit, please contact us.
We will work with the courier provider to investigate the shipment.
Replacement or refund decisions will be made after the courier's investigation is completed.
10. Customs Duties and Import Taxes
International customers are responsible for:
● Import duties
● Customs charges
● Taxes
● Regulatory fees imposed by their destination country
These charges are not included in product prices or shipping fees unless specifically stated.
11. Order Cancellations
Orders may be cancelled before dispatch.
Once an order has been dispatched, cancellations are no longer possible and the order will be subject to our Refund & Returns Policy.
12. Product Availability
In the event a product becomes unavailable after an order has been placed:
● We may contact you regarding alternatives.
● We may partially fulfill the order.
● We may issue a refund for unavailable items.
13. Force Majeure
Sinharaja Ceylon Herbal (Pvt) Ltd shall not be held responsible for delays or failure to perform obligations resulting from circumstances beyond our reasonable control, including natural disasters, government actions, transportation disruptions, labor disputes, pandemics, or similar events.
14. Contact Us
For shipping-related inquiries, please contact:
Sinharaja Ceylon Herbal (Pvt) Ltd
WhatsApp / Phone: +94 70 504 9604
Website: https://sinharajaceylon.com
We aim to respond to shipping inquiries within 1-2 business days.